Are you passionate about exceptional customer service and fluent in English and Norwegian? We are looking for customer experience specialists to service customers in that region.

Minimum Requirements

• Must be willing to relocate to South Africa
• Must be bilingual (verbal and written) in English and Norwegian
• Previous customer service experience advantageous
• Strong PC literacy
• Strong customer orientation
• Availability to work shifts (International Call Centre)

Job Description:

• Identify the needs of the end user
• Answer chats, calls and respond to social media queries & emails
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter and update customer information into system
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintain a positive and professional demeanour and portray the company in a positive light.
• Demonstrates appropriate sense of urgency across channel responses and service levels.
• Follow company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.