Who we are



PLP Group (Pty) Ltd was established in South Africa in 1992, with a very clear sense of purpose: simplifying life. This was achieved by creating a range of programmes that progressive local companies rolled-out to their employees and customers.

Today, PLP is an international business that partners with leading organisations across multiple territories and industries, to deliver disruptive customer experience and employee engagement programmes that build loyalty, enhance brands and create revenue.

The company continues to grow, with independent operations in African countries and also provides services in the United States, Canada, the United Kingdom, Europe, Australia, New Zealand and the Middle East.



Our values are part of our DNA. They guide the way we work with our business partners, within our communities and with each other. Through our values, we have created a vibrant company culture where ideas can blossom, people can thrive, and success can flourish.


We deliver on our promises and act honestly at all times.


We love what we do, and we show it. We give our heart to a task and energise people while we do it.


We give the best service possible to our customers and clients, to add value to their business.

Results Orientation

We focus on results that are relevant to our clients and customers and bravely challenge mediocrity.


We embrace innovation and are always searching for smarter ways of doing things.


We strive for exceptional professional behaviour and strictly abide by the performance standards set by the business.


We work as a team with our colleagues and our clients, with a can-do attitude, to achieve meaningful outcomes.




Hey Jude is the world’s first human-powered digital assistance service. Hey Jude uses clever tech, is backed by smart people and delivered through a cool app – to make life a whole lot easier. Companies give Hey Jude to their customers and employees to help them save time and money and to sort out their day-to-day needs. Hey Jude is the smartest way to get things done.


Teleshop provides a world-leading web engine with an integrated website content management system that delivers state-of-the-art web and mobi solutions.


NEXT is an affiliate company of PLP and partners with clients to provide outsourced sales solutions. It is a highly efficient, contact-centre sales force that’s fully supported by superb marketing and post-sale servicing, enabling it to sell any product or service and deliver real results.


InZone is a technology company that creates and develops systems for clients across several sectors, including insurance and telecommunications. InZone also designed bespoke software solutions, such as Hey Jude, an award-winning virtual personal assistant.


Stratitude is a full-service marketing agency that offers a one-stop solution across all communication platforms. Their integrated through-the-line offering includes strategy, advertising, branding, public relations, and internal, direct and digital marketing.


The Rewards Factory provides bespoke reward and recognition programmes, delivering meaningful incentives through available channels that drive employee and customer behaviour.



Get in touch

Contact us today to see how we can enhance or transform your customer experience or employee engagement programme.