With a resource like the Internet readily available, customers and employees are far more empowered and educated about their choices than ever before. This means that brands looking to retain and grow genuinely loyal followers need to work even harder to stay ahead of the competition. Here are five points to get you started:
In an ambitious economy such as ours, how do you stand out from your competitors? How do you ensure that you retain your customers? The answer is simple, a digital, customised benefits programme. With technological developments, it’s becoming easier to build and implement digital platforms to reward your customers for their support. So how can you effectively use a digital benefits programme to improve customer retention? Through the following five methods.