Customer Engagement Solutions

With us, customers can request ANYTHING, ANYTIME, ANYWHERE. The PLP Group solution allows customers to access, by telephone or electronic media, a delivery system that reacts to their specific requirements, 24 hours a day, 7 days a week.

Our 24-hour customer careline enhances your brand image by resolving customer complaints immediately and effectively in your brand’s tone and voice. What’s more, we develop strategies for the monitoring of customer satisfaction in social media, as well as in day-to-day operations. This data delivers the insights that drive real success.

We cater for the ‘smart consumer’ and provide ongoing, targeted, customer-centric rewards which will keep audiences actively engaged. Our dynamic reward range includes airtime, electricity, spas, retail, movies, dining, events, charities, travel and a re-loadable gift card – there is something for everyone.

Whether you’re interested in tactical campaigns, multi-level dealers or incentive programmes linked to sales performance, we have the solution. An in-depth understanding of the customer demographic profile and brand relationship strength allows for the delivery of the appropriate products and value-add services which will cater for the individual.

Giving your business the competitive edge with measurable customer engagement solutions.

Small Business Solutions