Our BPO offering allows clients to update their database in a variety of formats that are captured at our call centres. Currently Excel, CSV or DBF, PLP also provides two telephony platforms; the South African Tajiri telephone system, and the i3 solution with fixed support costs and industry standard features.

PLP strives to have the best and secure environment for all clients. Our contact centers follow world standards (ISO IEC 27002) in applying our security standards.

Our call centre services assist all aspects of a facility installation from site sourcing, layout design & construction and FF&E to disaster recovery solutions and ongoing site management. Leveraging the best application and operating systems from Microsoft, CIC and the open source community, PLP's contact centres are committed to delivering reliable performance, flexibility and scalability to our clients.

Our technical services include, but are not limited to:

• Reporting
• Automatic Call Distribution
• Predictive Dialling
• Industry-leading answering machine detection with compliance controls and reporting.
• Outbound speech-enabled voice portal

Web Interaction Management offers assisted service to customers who visit your website with:

• Email Management
• Workflow Management
• Knowledge Base Management
• Call Recording and Quality Management

Administrative Services have been developed based on client demand and changes in legislation. PLP recognizes the risks and challenges that have impact on our customers within their specific environments, and based on their need state we can assist to alleviate such pressures through the provision of the following services: 

• Emergency Fund Administration
• Debit Order and Payment Services
• Financial Services Provider
• Legal, Regulatory and Statutory Services